1. General Questions

Q: What is PlayTorque?
A: PlayTorque is a leading e-commerce platform specializing in sporting goods, fitness equipment, and outdoor gear for athletes, fitness enthusiasts, and sports teams.

Q: How do I contact customer support?
A: You can reach our customer support team via email at support@playtorque.com or by phone at +91-9315514877 PLAYTORQUE. For bulk orders, contact +91-9315514877.

2. Account & Orders

Q: How do I create an account?
A: Click on the Sign Up button at the top right corner of the homepage, provide the necessary details, and verify your email address.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email. You can also log in to your PlayTorque account and check the order status in the Order History section.

Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 24 hours of placing the order. After that, the order will be processed and shipped. Contact our support team for assistance.

3. Shipping & Delivery

Q: What shipping methods do you offer?
A: We offer Standard Shipping (5-7 business days), Expedited Shipping (2-3 business days), and Overnight Shipping for next-day delivery.

Q: Do you ship internationally?
A: Yes, we ship to select countries. Shipping fees and delivery times vary based on the destination. Any customs fees or import taxes are the responsibility of the customer.

Q: How can I get free shipping?
A: Free standard shipping is available for orders above $100 within the domestic regions. Promotions and special offers may also include free shipping.

4. Returns & Refunds

Q: What is your return policy?
A: You can return eligible items within 30 days of delivery, provided they are unused, in original packaging, and with all tags attached.

Q: How do I initiate a return?
A: Contact our support team at returns@playtorque.com or call +91-9315514877 PLAYTORQUE to obtain a Return Merchandise Authorization (RMA) number.

Q: How long does it take to process a refund?
A: Refunds are processed within 5-7 business days after receiving and inspecting the returned item. Refunds will be issued to the original payment method.

Q: Are there restocking fees?
A: A 15% restocking fee may apply to bulk or oversized items. Regular items returned in new condition are not subject to restocking fees.

5. Bulk Orders

Q: How can I place a bulk order?
A: For bulk orders, call +91-9315514877 or email bulkorders@playtorque.com. Our team will provide special pricing and shipping arrangements.

Q: Are there discounts on bulk purchases?
A: Yes, we offer customized pricing and discounts for bulk orders. Contact our Bulk Orders Team for more information.

6. Payment & Billing

Q: What payment methods do you accept?
A: We accept credit cards, debit cards, PayPal, and PlayTorque gift cards.

Q: Is my payment information secure?
A: Yes, we use industry-standard encryption and security protocols to protect your payment information.

Q: Can I apply multiple promo codes to one order?
A: Only one promo code can be applied per order unless otherwise specified in the promotional terms.

7. Warranty & Product Issues

Q: Do your products come with a warranty?
A: Yes, select products include manufacturer warranties. Check the product page for specific warranty information or contact our support team for assistance.

Q: What should I do if I receive a defective item?
A: Contact us within 7 days of delivery with photos and a detailed description of the issue. We will provide instructions for replacement or refund.

8. Promotions & Discounts

Q: How can I stay updated on sales and promotions?
A: Subscribe to our newsletter and follow us on social media for the latest updates on sales, promotions, and exclusive offers.

Q: Can I use a promo code on sale items?
A: Promo codes may not be applicable on clearance or final sale items unless stated otherwise.

9. Privacy & Security

Q: How do you protect my personal information?
A: We prioritize your privacy and adhere to strict data protection protocols. For more details, please review our Privacy Policy.

Q: Will my information be shared with third parties?
A: We do not share your personal information with third parties without your consent, except for essential service providers involved in order processing and delivery.

10. Contact Us

Q: How can I get in touch with PlayTorque?
A: You can contact us via:

• Email: support@playtorque.com

• Phone: +91-9315514877

• Bulk Orders: tel: +91-9315514877

• Live Chat: Available Monday – Friday, 9 AM – 6 PM EST

Need further assistance? Visit our Contact Us page for more information.