At PlayTorque, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, share, and safeguard your information when you use our website or services.

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1. Information We Collect

We collect different types of data depending on how you interact with us:

a) Personal Information

When you make a purchase, create an account, or contact us, we collect:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment method (Note: We do not store credit/debit card details. Payments are processed through secure third-party gateways.)

b) Device & Technical Information

Automatically collected when you browse the website:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and time spent

c) Usage Data

• Your interaction with products, cart behavior, and preferences

• Clicks on ads or newsletters (if subscribed)

d) Optional Information

If you leave product reviews or participate in surveys, we may collect additional voluntary data.

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2. How We Use Your Information

Your data helps us:

• Process and fulfill your orders

• Send order confirmations and tracking updates

• Provide customer support

• Customize your shopping experience

• Notify you about promotions, offers, or new launches (only if you opt-in)

• Improve our website functionality and security

• Detect and prevent fraud

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3. Legal Basis for Processing (as per Indian law)

We collect and use personal data only when:

• You give consent

• It’s needed to fulfill a contract (e.g., delivering your order)

• It’s required by law

• It supports a legitimate interest (e.g., website improvement, fraud prevention)

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4. Sharing of Your Information

We do not sell, trade, or rent your personal information.

However, we may share your data with:

• Shipping & logistics partners for order delivery

• Payment processors like Razorpay, Paytm, etc.

• IT & hosting partners who assist in running the site

• Legal authorities, if required by court order or applicable law

All third parties are contractually bound to protect your data.

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5. Cookies & Tracking Technologies

Cookies help us:

• Remember login sessions

• Track your cart or wishlist

• Understand how you use the site (via Google Analytics or similar tools)

You can manage or disable cookies via your browser settings, though it may affect your shopping experience.

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6. Marketing & Communication

You will receive promotional emails only if:

• You subscribed to our newsletter

• You’ve purchased from us and haven’t opted out

You can unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us.

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7. Data Storage & Security

We take strict measures to safeguard your information, including:

• SSL encryption on all pages

• Regular vulnerability checks and software updates

• Restricted access to personal data (only authorized personnel)

• Secure cloud storage with backups

Despite all precautions, no method of transmission is 100% secure. In case of a data breach, we will notify affected users promptly.

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8. Data Retention

We retain your information:

• As long as your account is active

• As required by law for tax, accounting, or fraud-prevention purposes

You may request data deletion by contacting us (unless legally restricted).

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9. Children’s Privacy

PlayTorque is not intended for children under 13. We do not knowingly collect personal data from minors. If we discover such information has been collected, we will delete it promptly.

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10. Your Rights

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Object to or restrict certain processing

• Withdraw consent at any time

To exercise these rights, email us at support@playtorque.in

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11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised date.

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12. Contact Us

If you have any questions, concerns, or feedback related to this Privacy Policy, contact us:

📧 Email: support@playtorque.in
📞 Phone: +91-9315514877
📍 Address: [sangam vihar /H-Block 17 Number gali, Delhi, India 110080